Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase from Adventure Pilot, we will be happy to exchange or refund your purchase within the first 30 days (does not apply to Subscriptions). All returns require a Return Merchandise Authorization (RMA) Number. The return process is simple, see below for more information.
RMA number must be requested within 30 days of the purchase. After receiving a return label, the package must be returned within 7 days. Items must be returned in a reasonable like-new condition (in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included, and free of damage, scratches, etc). For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Items that have been damaged by use should not be returned. Any ‘extras’ or promotional items that were included in the purchase must be returned with the order. Generally you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. Only purchases made directly from Adventure Pilot or www.iFlyGPS.com are eligible for the 30-Day Satisfaction Guarantee. Purchases through a 3rd party dealer are not eligible and such purchases would fall under the return policy of the individual 3rd party dealer.
Shipping Refund Exclusions
Products returned within 30 days of the purchase may be qualified to have the original and return shipping fees covered. The following limits apply to this policy:
Product(s) must have been purchased at full price. Items purchased at a discount will not qualify for a shipping refund, and return shipping will not be covered.
Refunds are limited to shipments made via USPS First Class or UPS Ground shipments. Priority, 2-Day, Overnight, etc, shipments will be refunded at a maximum of $15.
Shipments to anywhere outside of the lower-48 continental United States will be refunded at a maximum of $15.
In order for Adventure Pilot to cover the cost of a return shipment, you must request a Return Shipping Label. A UPS shipping label will be delivered via email.
There is no restocking fee for items returned in reasonably like-new condition (as described in the Return Conditions) within 30 days. Restrictions apply. We reserve the right to refuse to issue credit for any item that has been misused or damaged. We also reserve the right to charge a restocking fee of up to 15% on returns with missing or damaged components, or if items are not returned in its original packaging.
Exchanges in Case of Shipping Damage
We partner with only the most reliable carriers and apologize for any delays caused by lost or damaged packages. We immediately work on shipping errors with our carriers and most claims are resolved within two weeks from initiation to ensure that you are completely satisfied.
If you don’t want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away, please contact us at email@example.com
. We will ship the item right out to you (assuming it is in stock). We will charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.
Product Refunds - To qualify for a refund, our Return Conditions and Return and Exchange Instructions must be followed. If our steps are not followed, a refund will be issued in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are not issued before the merchandise has been received, evaluated and processed by our Returns Team.
Return and Exchange Instructions
We have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:
Contact firstname.lastname@example.org within 30 days of your purchase date, include the following information to get your RMA number: Full name, address, e-mail address, daytime phone number, purchase date, serial number, and reason for requesting a return.
You will be contacted with any questions or clarifications if necessary. We will then mail you a pre-paid UPS return shipping label.
Affix this label to the original box and drop it off at your nearest UPS store within 7 days of receiving the return label.
We will inspect the returned merchandise to ensure it meets the Return Conditions listed below. You will be notified if there are any issues that would deduct from your qualified final refund amount. If all the conditions are met, you will be issued a full refund of your purchase price, subscription fees, and any shipping/handling charges.
We are unable to accept returns or exchanges on the following:
- Items damaged by use (not as a result of shipping).
- Items that have been modified or customized.
- Items damaged due to improper packaging on the return shipment.
- If any components or accessories are missing in the return package, their appropriate value will be deducted and a restocking fee may be applied.
- Only items purchased from Adventure Pilot may be returned to Adventure Pilot. Products purchased through a 3rd party should be returned to the place of purchase.
- Returned products must be pre-approved by Adventure Pilot staff, and include an RMA number.