Common Support Inquiries

Common Support Inquiries

Double check that the power cord is working and does not have a short. Inspect it for a crimp or cut wire.  Try another power cord either DC or AC or perhaps a friend’s GPS power cord.  Call for support if you are able to determine that the power cord is defective.

The GPS may be mounted in a panel or otherwise not able to see satellites. The GPS may need an external GPS antenna to properly maintain a GPS lock. The external antenna is available at our online store or you can call contact Adventure Pilot by phone and we can mail one out with a credit card.

From the WI-FI set up page, check to make sure you have adequate signal strength denoted on the right side by the vertical signal strength bars.  Also, check to make sure that it’s still configured correctly and has the right security key entered for that LAN.

Also, on the WiFI Setting Page, touch the IP Settings and insure the DHCP or Static is selected depending on your own network.  DHCP is typical the correct configuration.  This allows your iFly 720 to receive the IP addresses your Wireless Router is passing out to the wireless devices or client. 

Some of the earlier SkyRadar units need static and when you switch back to a network, you will need to ensure the DHCP or Static is correctly selected.  

It could be easy, like checking to make sure the power cord is plugged in all the way. Other times though, bumpy air can cause the DC plug to become loose in the cigarette lighter adapter socket. In others, the DC cord can develop a short. You might try wrapping a small rubber band around the cigarette plug to make it plug in more securely.  To trouble shoot, try using the DC adapter in your car’s DC port. We have had almost no cases where the internal power connector inside the GPS has failed.  It’s movable on purpose.

Navigate to “Download iFly Connect” under the UPDATES menu on our website:  Follow the instructions provided on the page.  Once you download iFly Connect, you can then run it from the below location from then on.

Start --> All Programs --> Adventure Pilot --> iFly GPS, then select "iFly Connect" to run the update.

tip: you can right click the iFly Connect and add it to the desktop as a shortcut for faster access next update.

Make sure you insert your SD card first, before running iFly Connect software. 

You can now gain the benefit of Live In-Air Weather and Traffic with the connection of the iFly 720 or iFly 700 to the SkyRadar ADS-B Receiver.  Weather Includes NEXRAD, VFR/IFR Status, TAFs, METARs, Winds Aloft and PIREPs.

Please click the below instruction link regarding connecting your iFly 720 or iFly 700 to the SkyRadar via the Wi-Fi connection or USB Connection.

iFly 720 : Wi-Fi Set Up Instructions: (SkyRadar, L Model, S Model and D Model) 

iFly 700 : USB Set Up Instructions: (SkyRadar, L Model, S Model and D Model)

Currently the iFly 700, 720, 520 and 740 as well as the iFly GPS App for Apple and Android all support a host of ADS-B receivers from third party manufacturers.  While the iFly 700 and 520 use the USB-Serial connection, the iFly 720, 740 and App supports Wi-Fi and this increases the expandability options.  Currently the iFly 740 is one the the most ADS-B compatible "dedicated aviation" gps units on the market.

iFly GPS App for Android / Apple (Wi-Fi or Bluetooth):

  • Dual XGPS 170 and XGPS 190 (Bluretooth)
  • Clarity and Clarity SV (iPad/iPhone only)
  • Plus all of the below models listed as Wi-Fi
  • FlightBox coming soon!

iFly 740/720/700/520 Supported ADS-B Transceivers (Wi-Fi and USB):

  • SkyGuardTWX Vision Pro - ADS-B Transciever (Wi-Fi Model for iFly 740, 720 and App).
  • SkyGuardTWX Vision Pro - ADS-B Transciever (Serial Model for iFly 700, 520).
  • NavWorx ADS600B, ADS600EXP (USB for iFly 700 & 520, WiFi Upgrade for iFly 740, 720 and App).
  • Lynx by L3 (All Models)
  • FreeFlight (All Models)

iFly 740, 720 Supported ADS-B Receivers (Wi-Fi):

  • SkyGuardTWX ADS-B Receivers (Wi-Fi or Serial)
  • SkyRadar (Original, L Models, S Models and D Models) via Wi-Fi.
  • iLevil2 and iLevil SW & AW ADS-B Receiver w/ AHRS (WiFi or Serial)
  • Stratus I (Beta via Wi-Fi). Stratus 2 is not supported.
  • Stratux "RasPi DIY" (WiFi only)
  • Clarity & Clarity SV via Wi-Fi (740 and early iFly 720's w/ serial beginning FL11 are compatible).
  • Pathfinder & Pathfinder 2 ADS-B Receiver (Wi-Fi or Serial)
  • FreeFlight (Wi-Fi or Serial) 
  • Lynx by L3 (WiFi or Serial)
  • FlightBox coming soon!

iFly 520/700 Supported ADS-B Receivers (USB-Serial):

  • SkyRadar (Original, L Models, S Models and D Models) via USB connection.
  • iLevil2 and iLevil SW, AW ADS-B Receiver w/ AHRS via USB to Serial connection.
  • NavWorx (ADS-600, ADS-600B, ADS--600BG) via USB to Serial connection.
  • Pathfinder & Pathfinder 2 ADS-B Receiver via Serial (Ask for Serial capable Pathfinder)
  • FreeFlight Rangr and Explr

Yes, currently the iFly 700 and iFly 720 both support ADSB Traffic, providing the connected 3rd party ADSB receiver supports and relays traffic.  There are several devices out that support single or dual band traffic.  The iFly is merely a display for that information been receive from the 3rd party ADSB receiver.

Please click here for more detailed information on the ADSB Traffic topic...

Your iFly 720 is constantly scanning and trying to connect to the strongest network, which can cause network confusion at times.  In the rare event you experience this scenario, try the below steps.

  1. From the Wi-Fi Setup Page, select and disconnect from all networks showing the (PRE) to the right of the network name. 
  2. Once you have disconnected from all (PRE) Networks, move to step 3.
  3. Now select the desired Network from the populated list and enter the Network Key and credentials as required.
  4. Touch Connect. 
  5. Exit out of the Setup and proceed to Update or the Internet.

This should resolve the rolling or multiple network confusion.  If you are still having problems, please contact our support department. 

Good question.  You can simply "Log in" and go to the Create Update Package option under the Updates tab.  At the top of the "Build Your Own Update Package" window, it will tell you how many days remaining you have. The second line stating “You have ___ days remaining in your Data Subscription” is located just above the Weather and TFR check box line.

We will also send you a "Reminder Notice" when you are within 30 day of expiring and then an "Expired Alert" once your subscription has expired.

Below are the standard NMEA Sentences the iFly GPS Supports along with a brief description of what that data sentence includes.  NMEA supports this data but is not limited to this list.

Standard NMEA:

$GPBOD - Bearing, origin to destination
$GPGGA - Global Positioning System Fix Data
$GPGSA - GPS DOP and active satellites
$GPGSV - GPS Satellites in view
$GPRMB - Recommended minimum navigation info
$GPRMC - Recommended minimum specific GPS/Transit data
$GPRTE - Routes
$GPWPL - Waypoint location
$GPXTE - Cross-track error, Measured

Garmin Specific:

PGRMZ - Altitude Information

A Desktop or Laptop PC with Windows Vista or Seven will greatly help you in finding our your network security information.

  1. Click the Wireless Symbol in the lower right corner of your screen.
  2. Right Click on the name of your network in the Wireless Network Connection List.
  3. Click Properties.

You should now see a "Wireless Network Properties" window with the Security Type, Encryption Type and the Network Key. 

  1. Check the box next to Show Characters to reveal the network key.

This is the network key you need to enter into the iFly 720.  It is recommended to write this down for future use.  Note: It is case-sensitive.

Yes, you may purchase a larger SD card for your iFly 700 or iFly 720.  They are available on our online store, under the SHOP button. They come pre-loaded with the latest software, databases and FAA charts. They are available in 8gb and 16gb card sizes with or without out iFly Streets. Click Here for Pricing Details.

If you have iFly Streets, a 16 GB card will allow for much additional space.  If you don't have Streets, an 8 GB should be just fine. Here is the procedure to create a second card:

  1. Insert the new "larger" blank SD card into your PC or Mac.
  2. Create a new "iFly BackUp" folder  on your desktop.
  3. Copy the complete contents of original card to folder you created in step 2.  (all Folders and Files)
  4. Format new card to Fat 32.
  5. Paste copied contents from the Backup folder to the root (not in any folders) of the new SD card.
  6. Eject the larger SD card from your PC or Mac and insert into the iFly GPS.
  7. Power on and run the navigation software on the iFly GPS and you are finished.

Note: If you have a card with iFly Streets, the Streets software with only run on the original card not a copy as the iFly Streets license is bound to the SD card.  If you are uncomfortable with moving files around, please contact our Support department and they will be happy to walk you through this procedure.  

After wiring the iFly USB/Serial pin #3 to the Trio input pin #7, you will need to configure the iFly NMEA output.  To do so, Touch "Menu - Output - NMEA - Extended - Com 1 - autodetect".

Note: The TRIO wiring diagram says it needs a GPS signal "ground" "out" from pin 8 --- The ground is Pin #5 on the Serial plug from the iFly.

Loading and listening to Music from you iFly GPS to your audio intercom is simple.  Just follow the below steps.

  • Copy and paste desired MP3 music files to a folder on the Root of your iFly SD Card named "MUSIC" preferably on a 16 GB card for space reasons).
  • You will need a standard earpiece cable from an electronics store. (depending on the Aux input of you intercom)
  • Connect the "Earphone" jack on the iFly to the Aux Input or entertainment jack on your intercom or audio panel. (Some audio panels automatically mutes the music when there is radio traffic, so you won't miss anything important.)
  • Boot up your iFly,  select the Music Player icon. (Assuming you have your initial boot go to the system page and NOT launch the Navigation app automatically). Initially you will have to select the mp3 music files and add them to the player (see on-line manual). Then select an mp3 to play.
  • At the top left of the Music player, locate the Nav icon to launch the Navigation app.
  • The Music player will now play your music in the background. 

GPS units use an Almanac to help determine future satellite positions for a faster GPS lock.  These can become dated and/or corrupted if not completely updated.  Try resetting your GPS Almanac by following the below steps. 

  1. Move the GPS outdoors with a clear view of the sky.  (Do not perform and Factory Reset while flying)
  2. Power on the iFly GPS on and launch the Navigation software and get out to a Sectional chart.
  3. Press Menu -> About -> GPS Information.  Once there, note the number of satellites it is tracking after 2 minutes.
  4. Touch the GPS Diagnostics button. You should be on the “Monahan Platform” screen.  
  5. Locate and Press the Factory reset button.  (Note that all the satellites go away.)  

You have cleared the GPS Almanac.  Allow the unit to stay on for at least 20 to 30 minutes.  

Unplug the unit and wait 30 seconds before adding power to the 720. Launch Navigation again and touch Menu -> About -> GPS Information.  You should see it tracking more satellites.  

Now, test the unit over time and it should lock on quicker and have more satellites.  Normal GPS lock is gained within two minutes from launching the Navigation software while outside.  (Do not assume the GPS can gain a GPS lock indoors.)

GPS signals are very week and can be subject to interference.  If you are mounting your iFly on an instrument panel or in close proximity to the panel or flat metal surface, it would be a best practice to use the External Antenna to eliminate any interference.

Additionally, the External Antenna is a 27db gain antenna and will provide a faster GPS lock and maintain the WAAS lock more consistently than the internal antenna when inside an aluminum airframe or when in close proximity to the instrument panel.  

An external antenna will almost always lock on faster and tighten up the WAAS GPS lock.  (Note: Cell phones and Bluetooth devices such as phones, headsets and other Bluetooth devices have been known to interfere with GPS signals.   Try an external antenna if you are having signal issues inside your plane, but not in your car. 

Good question.  Sometimes when more than one network has been related to the iFly, the Wi-Fi connection will disconnect from your desired network, then search for other (PRE) pre-configured networks.  When those connections fail because they are unavailable, it reconnects to your current network and tries to continue.  However, the loop begins again after a few minutes.  It is able to update smaller files, but larger files like the aviation databases get caught in this loop.

One fix is to go to the network setup page and select any networks with a (PRE) next to them, then select “Disconnect”.  Do this for all but the network you are currently trying to stay connected to.  This will stop the "searching" behavior, allowing it to remain connected through the entire update.  Wi-Fi can be very finicky, especially with all the different routers and network protocols.  We are looking into other possible solutions to resolve this behavior.  

Another possibility is you may be too far away from your router.  Due to a weak signal, it's losing the Wi-Fi connection.  Try moving closer to the router… 

Good question.  We've taken extra precautions to keep the iFly screen clean and readable.  With that said, ADS-B Weather is currently displayed in Weather Mode.  However, ADS-B Traffic is displayed on all map modes.  We are looking at ways to introduce Nexrad to other map modes in the near future. 

ADS-B Nexrad Weather follows the typical intensity of Green/Yellow/Red representing light to heavy precipitation levels.   Below is a screen shot of NexRad Weather on the iFly. 

ADS-B Traffic is shown in three different stages. An outline and image for the stages and their clearance parameters is shown below.

Aqua Triangle (No Factor) = Greater than 10nm of Clearance
Blue Triangle (Inform) = Between 2nm - 10nm of clearance, +/- 500ft
Red Triangle (Critical) = Less than 2nm of clearance, +/-1000ft

(Note: the seen Alt tags are in development and may not be shown on your screen at this time.)

Your iFly App is unable to see the SD Card, and so it assumes there is no license, and/or no data, thus treating it like a fresh install with no data.  The fix/workaround is simple. 

  1. Simply use the OS to force kill the iFly application, then restart it.
    1. Tap the "multi-task" or "recents" button at the bottom of the screen and swipe the iFly GPS image off the screen.  Note: Do not delete your iFly GPS app from the device. 
  2. On restart, it seems to work just fine.

If you don’t know how to force-kill an App, or to do this restart – to save some frustration, and eliminate the need to proceed with a full fresh data download.  Below is a link to show you several ways to force close an app.  Simply exiting the iFly App is not closing it completely.

See this link for 4 ways to close your App:

Reported Hardware:
Galaxy Tab 2  (7”), running Android 4.1.2, iFly 8.4.84 using a removable SD Card.

 iFly GPS App KML or GPX importing instructions (Android Only):

  1. Make sure you have a KML or GPX file.
  2. Create a #FlightPlans folder at {SdCard}/Android/data/iFly.GPS/files/iFly/#FlightPlans
  3. Place the GPX or KML files in that #FlightPlans folder
  4. Open iFly GPS and touch the Flight Plan button.
  5. Touch Save / Load.
  6. Select the desired plan from that list.  Touch Load.
  7. Once you've confirmed that is the flight plan needed, touch Done. 

 iFly GPS Device KML or GPX importing instructions:

  1. Place the GPX or KML file on a USB Flash Drive
  2. Open iFly GPS and touch the Flight Plan button.
  3. Touch Save / Load.
  4. Select the desired plan from that list.  Touch Load.
  5. Once you've confirmed that is the flight plan needed, touch Done.

There are several methods available to update your iFly GPS. 

  • Download an Update Package to a USB Thumb Drive.  
    More Info
  • Install iFly Connect and update your SD Card directly.  
    More Info
  • Connect your iFly GPS to a WiFi network and use the "Update" option (not available on the iFly 700).  
    More Info
  • Purchase a new fully updated SD card, which will be shipped to you.
    More Info

Here are some possible reasons:

  1. Are you logged in?  Users are often not logged in or may have account log-in issues like a lapsed update subscription.
  2. Are you using a flash drive to accept the iflyupdatepackage.Zip file?  Users should not be trying to save a Zip file to the SD card for the GPS unit. (Only run I-Fly Connect to update an SD card.)
  3. Are you downloading to the correct drive?  An easy way to determine which drive is the flash drive is look for the removable flash drive like drive E, F or drive G. Try pulling up a “my computer” screen, and see which drive letter disappears and reappears when you remove and re-insert the flash drive.

Although you only need to download iFly Connect once, some pilots try to download it again.  This is not necessary. It stays on your Windows PC.  Just click start; all programs; look for folder called: Adventure Pilot, inside you will find  i-Fly Connect icon to execute. (If you right click it, you can see the option to create a shortcut on your desktop.)

Likely your account does not have the proper serial number to allow your GPS to perform a successful update.  Contact Adventure Pilot support and have your serial number handy.  We can manually update your account with your serial number.

You may purchase a twelve month update subscription after you log-in via our Online store (Shop) or you may contact Adventure Pilot by phone and have us manually add a VFR or dual IFR/VFR update subscription to your account.  Please have a credit card handy.

First, boot the iFly 720 to the start-up page.  On the left are some buttons.  Second one down is “set-up”.  Select that.  Then select the WI-FI button on the bottom of the set-up screen.  Once in the WI-FI set-up menu make sure status is turned on and your LAN is in the list in the center.  Select the name of your LAN from the list provided and configure with your network key and other configuration requirements needed by your LAN.

From the WI-FI set-up screen, check to make sure that the open LAN is listed and when you select it, make sure it is configured as open instead of secure (requiring a password).

Adventure Pilot has just released these new world aeronautical charts.  They are optionally provided but you may not need them for current navigation in the United States.  These charts are large and do take up space that your SD card may need and thus are optional.

Likely your iFly GPS needs to be recalibrated. From the set-up screen select the calibration button on the left. It will then walk you through a calibration exercise with cross-hairs that move around the screen that you must push and hold with a stylist or other pointer. Be sure to save the new calibration within 30 seconds.

Launch the navigation program to a sectional chart. Hit the bottom left button called menu. Then select the set-up button. From the set-up menu select the screen settings button and from the screen settings menu select orientation button and from the orientation menu select portrait.

Likely the SD card isn’t inserted all the way into the bottom left slot of the GPS. Unplug the unit and reinsert the SD card and then plug the GPS power back in.

Some pilots find that they are using the plug from their ICOM portable radio which fits as it’s the same size but does not provide .6 amps to power the screen. Don’t use the ICOM power cord!